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We value everyone who engages with us by whatever means, and we do all we can fully to protect your privacy and to make sure the personal data you provide us is kept safe.

This Privacy Notice is designed to comply with the General Data Protection Regulation (GDPR) and is issued in the interests of transparency over how we use (“Process”) the Personal Data we collect.

Your information

We collect personal information when you sign up for our newsletter, download one of our business guides or sign up for our free business consultation.

When you visit our websites

We collect non-personal data such as IP addresses, details of pages visited and files downloaded. Website usage information is collected using cookies (see the section on Cookies below).  If you provide us with any personal data while using our websites we may use it to provide you with any information or services you have requested.

Information from social media

We may collect information that you make available on social media, for example, Twitter, Facebook, YouTube and LinkedIn. You may wish to check their privacy policies to find out more about how they will process your data.

Other publicly available information

We may collect information from Companies House and information published in articles, newspapers or blogs.

What do we do with your personal data?

We may use the personal data we collect to:

Keep you up to date on business news and articles and the occasional promotion.

Provide a personalised service, such as customised website content or personalised emails.

Our legal basis for holding and processing your personal data

Legitimate interest:

If you have signed up to our email newsletter, downloaded one of our guides or requested a free business consultation we will hold the personal data you have provided on the basis we have a legitimate interest to do so.

Consent:

We may contact you by email if you have given us your consent to do so or if you have downloaded resources from us unless you have told us not to send further marketing information. We will only communicate in accordance with your preferences and you are free to change your preferences at any time by contacting us by post or email as shown in the section ‘Your rights and telling us when things change’ below.

How and where we store your information

How long?

We will keep your personal information only for as long as we consider it necessary to carry out each activity.

If you have any questions about our Data Retention Policy please contact our Data Protection Officer, Jim Rathbone by email at jim@rathboneresults.com.

How safe is the personal information we hold?

We ensure that we have appropriate technical controls in place to protect all the personal data you provide.

However, we need to remind you that despite all our efforts, the Internet cannot be guaranteed to be 100% secure, and that you submit data at your own risk.

Where we store your personal information

We use a third party provider, Mailchimp, to store our data and deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimps privacy notice

When we share your information

We do not share or swap your information with any other businesses.

Legal duty

We may need to pass on information if required by law or by a regulatory body, or if asked for details by a law enforcement agency.

Cookies

What are Cookies?

We collect data using cookies. A cookie is a text file that is sent from our website as soon as you visit the site. It is stored on your computer’s hard drive and helps us to identify your computer (not you) and collects information in an aggregate, anonymous way.

Cookies may be used to collect information about your visit to our website, for example, traffic data, location data, device information, the date and time of your visit and the pages that you visit.

The use of cookies is an industry standard for most major websites. You can find more information about cookies by following this link.

Rathbone Results use of cookies on our website

To enjoy our websites to the full, we recommend that you leave cookies turned on. If you turn off cookies then you may not be able to enter parts of the sites.

The cookie data that we collect we may use to:

Customise the content on our website and to help to understand visitor’s current and future needs.

Process any requests, applications or transactions you may make.

Aid internal administration and analysis.

Managing cookies

Most browsers allow you to turn off the cookie function. To do this you can look at the help function on your browser.

Third party cookies

We use websites such as YouTube to embed videos and you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.

Rathbone Results also uses third party suppliers such as Facebook, Twitter, and Google Analytics and these providers may use cookies. They may also use tracking pixels, which are commonly found in advertising to track the effectiveness of adverts. As some of these services may be based outside of the UK and the European Union, they may not fall under the jurisdiction of UK courts. If you are concerned about this you can change your cookie settings (see above) and can find more information about this here.

Your rights and telling us when things change

We fully recognise your right to have your data removed, to be forgotten, to opt out of communications or withdraw consent and to have a copy of your personal data. You also have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk.

Preferences

You can change your preferences at any time about what you receive from us, including marketing emails, or how we contact you.

You can do so by:

Emailing us on: jim@rathboneresults.com

Write to us at: Rathbone Results Ltd, 22 Wycombe End, Beaconsfield, Buckinghamshire, HP9 1NB

Updating your details

We do appreciate it if you could let us know if your contact details change. Please email us on jim@rathboneresults.com

Telling us to stop processing

You have the right to ask us to erase your personal data, to ask us to restrict our processing or to object to our processing of your personal data. You can do so at any time by:

Emailing us on: jim@rathboneresults.com

Write to us at: Rathbone Results Ltd, 22 Wycombe End, Beaconsfield, Buckinghamshire, HP9 1NB

Access to your information

You have the right to request details of the information we hold about you. To receive a copy of the personal information we hold please email our Data Controller at jim@rathboneresults.com. We will respond within one month of receiving your email.

For more information about your rights please visit the website of the Information Commissioner’s Office (https://ico.org.uk/for-the-public/personal-information/).

Changes to Rathbone Results Privacy Notice

Changes to this Notice

This Notice was last updated in May 2018. We may amend this Notice from time to time to take account of changes to our processes or changes to data protection or other legislation. If we make any significant changes, we will show this clearly on our website, in our publications or by emailing you directly. By continuing to use our website you will be deemed to have accepted these changes.

Feedback

We welcome feedback or questions on this policy or on any of our actions by

Emailing us on: jim@rathboneresults.com

Writing to us at: Rathbone Results Ltd, 22 Wycombe End, Beaconsfield, Buckinghamshire, HP9 1NB