Our client is a provider of IT automation and control solutions in which the required electronics, and software technology can be integrated all into one simple network. They have a reputation as being experts in in this field.
The company had invested heavily in sales, marketing and operational infrastructure. The founder and CEO wanted to leverage this investment to deliver a significant increase in profitability – the goal was to achieve results well above the average margin in the sector. The issue was how to manage this step change in business growth and the day to day issues of the business at the same time.
How we helped address the challenge:
A strategic action plan was developed with the appropriate tools and support to enable the business to:
- Differentiate prices and offer high customer value
- Widen the routes to market
- Grow the “service” income streams
- Deliver installation projects on-time and within budget
There has been a step change in the financial performance of the company over the last 12 months:
- Profits trebled
- Service sales doubled
- Customer satisfaction was significantly higher
- The company was acknowledged even more as an expert and leading their field
“After the initial meeting, I was convinced that Rathbone Results were different. I was excited to get started! Within weeks we were working together. We are still working together today. We have dramatically improved; cash, profit and service sales growth.”
Founder and CEO, IT business